Bilingual Customer Service & Sales Support Lead
Full Time • Phoenix
Benefits:
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Del Sol Furniture & Mattress is looking for a proactive, bilingual Customer Service & Sales Support Lead to join our retail team. If you have customer service experience and are ready to grow into a leadership role that supports both the customer and the sales floor—you might be a great fit.
This is not a call center job. You’ll be on the floor at our furniture store, directly supporting customers and helping our sales team deliver an amazing buying experience.
What You'll Do:
- Support the sales team by helping customers with order questions, service issues, and financing support
- Solve problems quickly and with empathy—turning complaints into opportunities
- Follow up with customers to ensure satisfaction and build lasting relationships
- Train and guide other store team members on service best practices
- Handle escalated customer concerns with professionalism and urgency
- Collaborate with warehouse, delivery, and credit teams to keep orders running smoothly
- Help improve in-store service systems and processes
What We're Looking For:
-
Fluent in Spanish and English
- 2+ years of customer service experience (retail or furniture preferred)
- Positive, team-first mindset and strong people skills
- Comfortable learning point-of-sale, CRM, and order tracking systems
- Organized, dependable, and good under pressure
- Leadership experience is a plus, but not required—we’ll train the right person
Why Join Us:
- Real opportunities to grow into sales or store leadership
- On-the-job training and mentoring
- Supportive, family-owned business culture
- Make a visible difference for your team and your customers
This is an in office position in Central Phoenix.
- Full Time or Part Time
- $17-$23 an hour with opportunity for bonuses and spiffs
- We’re open Monday–Saturday from 10am to 8pm and Sunday from 11am to 5pm.
This is a full-time, in-store position with flexible shifts, including weekend availability. We’ll work with you to create a schedule that fits your life while supporting our team and customers. - On the job training
Benefits/Perks:
- Health Insurance, Dental / Vision
- Life Insurance
- Paid Vacation and Holidays
- Paid Personal / Sick Days
- Paid Training
- Generous Employee Discounts
Compensation: $17.00 - $23.00 per hour
At Del Sol Furniture, we’re proud to be a local, family-owned furniture business serving the Phoenix area since 1997.
We currently have 4 beautiful showrooms, and we’re big enough to compete against the “big box stores” yet small enough to provide that white glove service that customers demand and expect in Phoenix!
You'll be working with a merry group of people with friendly leadership and fun personalities. If you’re interested in job growth, we have it!
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
(if you already have a resume on Indeed)
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Opportunity for Growth
If you want a managerial position in a fun environment, why not choose the retail industry? You can start off as a junior or associate manager of a store and work your way up to the top and be the manager. (Source: careeraddict.com)
Gain Skills You Can Use for the Rest of Your Life
71% of hiring managers say retail provides its employees with foundation skills and experiences that are transferable to other industries. (Source: nrffoundation.org)
Job Security
The Bureau of Labor Statistics indicates that the number of retail sales jobs is expected to grow by 17 percent between 2010 and 2020, which is in keeping with the average rate of growth for all other industries. That means job opportunities should continue to be plentiful. (Source: chron.com)