Bilingual Collections Team Lead
Del Sol Furniture
Bilingual Collections Team Lead
Full Time • Del Sol Furniture
Replies within 24 hours
Benefits:
- Life Insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Bonus based on performance
- Employee discounts
Bilingual Collections Team Lead, In-House Furniture Financing
55,000-60,000 base plus team performance bonus | Full time | 3925 W Adams St, Suite 1, Phoenix, AZ 85009
Del Sol Furniture finances our own customers through our in-house lending company. Our collections team works our own accounts: real customers who bought furniture from us and who we want to keep as customers.
We are looking for an experienced bilingual collector who is ready to lead. You will carry your own accounts, coach a small team, make decisions on the floor, and own the team's daily results. You will report directly to our collections manager and help shape how the department runs.
If you have been the top collector on your team and want a role where you are rewarded for making everyone better, this is it.
What You Will Earn
-
55,000-60,000 base, depending on experience - Monthly bonus tied to total team collections. When the team wins, you win.
- Realistic total earnings of 65,000-70,000 for a strong lead
- Health, dental, vision and life insurance
- Paid vacation, holidays and sick time
- Generous employee discount
Your Schedule
-
Full time, Tuesday through Saturday - Set shift of 9:00 AM to 6:00 PM, Arizona time, including a 1-hour lunch
- Saturdays are required. You lead the team on our busiest calling day.
- In person at our Phoenix office, 3925 W Adams St, Suite 1
What You Will Do
Lead the team
-
Coach and support a small team of full-time and part-time collectors - Run daily priorities: who calls which accounts, follow-ups, and escalations
- Review calls and account notes for quality, accuracy, and policy compliance
- Track team and individual numbers, and step in early when someone falls behind
- Train new collectors on our process, systems, and standards
- Handle escalated customers and difficult situations the team can't resolve
- Make day-to-day decisions on payment arrangements and team coverage within company guidelines
Collect
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Work your own portfolio of past-due accounts, in English and Spanish - Negotiate payment arrangements that customers can actually keep
- Follow company policy and all applicable state and federal consumer lending rules
- Document every conversation and agreement accurately
Improve the department
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Spot what's working and what isn't, and bring ideas to the collections manager - Help build better scripts, processes, and reporting as we grow
Who We Are Looking For
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Fluent in English and Spanish. This is required, because you will use both every day. - 3+ years in collections, loan servicing, or accounts receivable
- A record of top performance. Tell us your numbers when you apply.
- Experience leading, training, or coaching others, formally or informally. Team lead, trainer, or go-to senior collector all count.
- Calm under pressure, firm without being aggressive
- Organized, detail-oriented, and comfortable with numbers and reports
- Comfortable learning new software. We train on our systems.
En Español
Buscamos un líder de equipo de cobranza bilingüe con experiencia para nuestro departamento de financiamiento propio. Vas a cobrar tus propias cuentas y también guiar, entrenar y apoyar a un equipo pequeño de cobradores. Ofrecemos 55,000-60,000 de salario base más bono por resultados del equipo, con beneficios completos. Horario de martes a sábado. Si hablas inglés y español con fluidez y estás listo para liderar, aplica hoy.
Why Del Sol
-
Locally owned and family operated in Phoenix since 1997, nearly 30 years - In-house lending: you work for the company that made the loan, not a debt buyer
- Flat structure. Leadership is accessible and decisions get made fast.
- A real chance to shape the department, not just follow a script
- Stable, growing company with four stores across the Valley
Our Core Values
We hire, coach, and evaluate our entire team against six core values:
-
Integrity: Do the right thing, always. Open and honest communication builds trust. - Teaming: Set aside ego for the good of the team. Lift others up.
- Excellence: Be your best, every day. Our customers come back because of it.
- Kaizen: Never stop improving. Small steady improvements create big results.
- Perseverance: Finish what you start, even when it's hard.
- Awesomeness: Enjoy your work and make it enjoyable for others. It's our culture.
If you are a proven bilingual collector ready to lead a team and be rewarded for its results, apply today.
Del Sol Furniture is proud to be an Equal Opportunity Employer.
Compensation: $55,000.00 - $70,000.00 per year
At Del Sol Furniture, we’re proud to be a local, family-owned furniture business serving the Phoenix area since 1997.
We currently have 4 beautiful showrooms, and we’re big enough to compete against the “big box stores” yet small enough to provide that white glove service that customers demand and expect in Phoenix!
You'll be working with a merry group of people with friendly leadership and fun personalities. If you’re interested in job growth, we have it!
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This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
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Opportunity for Growth
If you want a managerial position in a fun environment, why not choose the retail industry? You can start off as a junior or associate manager of a store and work your way up to the top and be the manager. (Source: careeraddict.com)
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